Frequently Asked Questions
The corporate customer may refer to electronic file and/or bank statement for the payment information which includes sender name, recipient reference and other payment details.
The corporate customer may refer to the sending banks to request for the cancellation.
The transaction may get rejected at the receiver’s bank, and will be refunded (please refer to Fund Availability table). Meantime, please contact your banker immediately. The bank will help you to retrieve the funds based on best effort basis.
Corporate customer may use additional validation such as identification number, business registration number, passport number, army or police identification number to ensure the fund is credited to the correct and intended receiver’s accounts.
You may use the standard remittance information i.e Recipient Reference, Other Payment Details provided by your bank in the electronic file and/or bank statement.
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