Personal | DirectDebit

Frequently Asked Questions

Can DirectDebit work with any account?

Most current, savings or credit card account of participating banks can be used to make DirectDebit payments (Debit card is not accepted).

Once it's set up, do I have to do anything?

You only need to ensure is enough money in your account every time the payment is due. To help you, the Biller you're paying may let you know in advance the collection dates and amounts due.

Will the payment always be on the same date every month?

Yes. A fixed date is set in the system even if the payment is made every month, every three months or every year. If the payment date falls on the weekend or on a bank holiday, the Biller will deduct the money from your bank account just after that due date unless they inform you in advance.

What if changes are needed?

If you need to change the DirectDebit Authorisation details, simply complete a new DirectDebit Authorisation Form (DDA Form) which is available from your Biller. On the form, you will find the ‘Type of Application’ field; and choose ‘Maintenance’.

You may also do the changes via e-Mandate

How do I cancel DirectDebit Authorization?

If you need to cancel a DirectDebit Authorisation, simply complete a new DirectDebit Authorisation Form (DDA Form) which is available from your Biller. On the form, you will find the ‘Type of Application’ field; and choose ‘Termination’.

You may also do termination via e-Mandate

Can money be collected from my account after I have cancelled a DirectDebit Authorisation?

No. The Biller would have to get your authorisation to reinstate a cancelled instruction.

Who is a Biller?

Biller is a merchant / company / organization / government agency that initiates the DirectDebit transactions and receives payment from its customer via Direct Debit.