Personal | FPX

Frequently Asked Questions

Can I pay using FPX straightaway?

Yes. You can use FPX straightaway as long as you have an active internet banking account with any of the FPX participating banks. No registration is required with FPX.

How can I identify if a merchant accepts payment with FPX?

The FPX logo or wordmark is displayed at the merchant’s website or checkout page.

What is the minimum and maximum transaction limit for FPX?

For retail/personal banking account, the minimum limit per transaction is RM1.00 and maximum amount is limited up to RM30,000* per transaction. For company/corporate banking, the minimum limit per transaction is RM2.00 and maximum amount is limited up to RM1,000,000* per transaction.

*The above limit is subject to your internet banking withdrawal limit with your bank, whichever is lower.

I have made a payment using FPX, how can I know that my payment is successful?

There are 3 methods in which you will be able to know that your FPX transaction is successful:

1. Online receipt provided by FPX
2. Email notification sent by FPX system (provided that you have entered your email address at FPX bank selection page).
3. Online receipt provided by your merchant.

What are the FPX participating banks?

Currently, FPX is offered by the following FPX participating Banks.

While making payment using FPX, I have received an error / unsuccessful message. However, the money has been deducted from my bank account. What should I do?

In the event that your account has been deducted but the transaction was unsuccessful for some reasons, your money will be credited back into your account by your Bank. You can contact your Bank for the reversal status by providing the FPX Transaction ID or Merchant Order No. as a reference. You may also provide the screen shot of your payment that displays the FPX Transaction ID or Merchant Order No.

The merchant claims it has not received my payment although the FPX transaction status is successful. What should I do?

FPX transaction status is final and the merchant is obligated to deliver the goods/services or to update your payment in a timely manner. In this case, you should contact the merchant for the delivery of your goods/services purchased. You can provide the necessary details such as the online receipt issued by FPX/merchant or the email notification received from FPX that contain the following details:

i. FPX Transaction ID
ii. Merchant Order No.
iii. Payment amount;
iv. Date and time of the payment.

Can I cancel a successful FPX transaction?

No. It is not possible to cancel a successful FPX transaction via the system. However, you may request your merchant for such cancelation, subject to the merchant’s policy.

How can I find answers for my other questions about FPX?

For further inquiry and clarifications on FPX payment, please contact your preferred FPX participating Banks.

Is my transaction via FPX really secure?

FPX uses high standards of authentication and certification to ensure all transactions are secure.

What is availability of FPX services?

Currently FPX service is available 24 hours daily* at most of the FPX participating banks. Check out the details at Security & Availability

*Depending on the participating banks’ internet banking service availability.

Is FPX service meant for individual payment only?

No. FPX service can support both payments by individual and corporation depending on the model subscribed by your merchant. Payment made by individual is known as Business to Consumer (B2C) model, while payment made by corporation is known as Business to Business (B2B) model.