Privacy Policy

This policy describes the ways we collect, use, store, and protect your personal information. You accepted this policy when you signed up for our Service. This policy applies to this site located at and any other websites owned and operated by PayNet. In this policy, the terms “PayNet”, “we”, “us”, “ours” refers to Payments Network Malaysia Sdn. Bhd. We may amend this policy at any time by posting a revised version on our website. The revised version will be effective at the time we post it.

Information we collect

We collect information about you from our services that you use, the information that we collected from our subscribers when you provide it to them for the purpose of using our services and products, and information that we collected from other parties when we process transactions in order to deliver our services to you.

Use of information we collected

We may also use the information that we collected about you including for:

  • marketing operations and activities;
  • in compliance with any regulatory, statutory or legal obligation imposed on use by any relevant authorities;
  • to operate and provide our services to you;
  • to detect, prevent or investigate security breaches or fraud;
  • to maintain appropriate records for internal administrative purposes;
  • to respond to customer service inquiries and requests for information; and
  • for internal purposes such as evaluating the effectiveness of marketing, market research, statistical analysis, research and development, customer administration and audit and risk management.

Share of information we collected

We may share your information with other parties in the following circumstances:

  • With our parent company for analysis and decision making including decisions regarding improvement of our products and services;
  • With service providers that provide us with their support services in delivering our services to you and our subscribers;;
  • With other business entities when we become involved with a merger or situation involving the transfer of some or all our business assets;
  • With other companies if you give us permission to share the information;
  • With other companies to use your information for promotion and marketing purposes.

Use of cookies

We do not use cookies to gather information. Cookies are pieces of information that most sites place on your computer to help "customise" your visit to the site. For example, a cookie will allow you to trace previously visited pages, such as your screen name or where you left off in a game. Most major websites use cookies exactly for this purpose.

Web Cache

This site does not accommodate any web caching to prevent storing of files/data in the hard disk cache and ensuring confidentiality of subscriber or business partner information.

Your rights

Please contact us as described in “Contact”, if you want to change, delete or update your information or withdraw your consent for collect, use, store or share your information with other parties.

How we protect the information

We take reasonable efforts to protect your information using security measures to reduce the risk of loss, misuse, unauthorised access, disclosure or modification of your information.

We implement information security policy to protect the information that we disclosed to third parties. Any information disclosed to our service providers or business partners, we will require them to appropriately safeguard the information provided to them in accordance with our information security policy.