National Fraud Portal (NFP)
A centralised platform where banks and regulators work together to stop fraud, recover stolen funds and protect Malaysians’ finances with speed and efficiency.

Malaysia’s Coordinated Response to Financial Scams

The National Fraud Portal (NFP) represents Malaysia’s united response to financial scams. Managed by PayNet, it strengthens collaboration between banks, regulators and enforcement agencies, enabling faster detection, tracing and action to shield individuals and businesses from financial threats.​
54
Number of Ecosystem Participants in NFP
90622
Number of Incidents Managed

Core Functions of the NFP

Providing a single infrastructure that drives effective and reliable fraud response nationwide. Here is how the NFP makes it possible:
Prompt Reporting
The National Scam Response Centre (NSRC) and participating institutions log fraud cases instantly.
Rapid Response Actions
The system prioritises cases while tracing and freezing suspicious transactions to intercept stolen funds.
National Coordinated Intervention
It enables banks, regulators and enforcement to freeze funds, block accounts and stop fraud.

Behind the Scenes of Scam Response

From the first call to 997 to coordinated action across banks, regulators, and enforcement agencies, the NFP turns scam reports into rapid fraud prevention. Here is how the process works:
01
Victim Targeted
The victim falls prey to a scam, putting their funds and personal information at risk.
02
Immediate Reporting
The victim contacts the 997 NSRC hotline, available 24 hours a day, 7 days a week, to report the scam.
03
System Alerts
The NFP system instantly notifies participating financial institutions, ensuring relevant parties are aware of the threat.
04
Coordinated Action
Banks, regulators, and enforcement agencies coordinate to freeze funds, block mule accounts, and prevent losses.

Institutions United for Financial Safety

National Scam Response Centre (NSRC)
The first point of contact for scam victims via the 997 hotline, available 24 hours a day, 7 days a week.
Bank Negara Malaysia
Provides regulatory oversight and policy coordination.
Financial Institutions
Banks and non-banks (including e-money issuers) that act swiftly on fraud alerts.
PayNet
As the system operator, we ensure that the infrastructure is secure, reliable and responsive.
PayNet’s Role and Impact
From maintaining secure infrastructure to driving real outcomes, PayNet plays a central role in the NFP’s success.